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CIO/CTO Update Authors: Andy Thurai, Thanh Tran, Lori MacVittie, Adrian Bridgwater, Reza Koohrang

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CedarCrestone Announces the Availability of the CedarCrestone 2009–2010 HR Systems Survey White Paper, 12th Annual Edition

CedarCrestone has published the 12th annual white paper on the state of HR application adoption, focusing on the value achieved. Findings are based on 1,008 responses from worldwide organizations, covering administrative, service delivery, workforce management, strategic Human Capital Management (talent management), and business intelligence applications. The report also discusses adoption and how applications are deployed: licensed on-premise or hosted, Software-as-a-Service (SaaS), or outsourced process and systems.

Highlights from the CedarCrestone 2009–2010 HR Systems Survey include:

  • Administrative and service delivery applications. Promising results come from hosted deployment of the HRMS. Moving to self service when supported by a service center and an automated HR help desk typically results in a 20%+ reduction in HR administration staff.
  • Workforce management applications. Absence management in combination with other workforce management applications results in the lowest contingent workforce costs and 23% higher sales per employee.
  • Strategic HCM applications. Organizations with competency management or best practice level performance management fared the best this year. The key ingredient of best practice is integration of talent management processes with each other, to the core record keeping system, and to business intelligence tools.
  • Business intelligence applications. Financial performance was best at organizations with an HR warehouse, operational and ad hoc reporting, middleware to do the heavy lifting of extracting data and transforming it into presentation forms, push technology to get alerts to managers for action, and HR analytics.
  • Social networking. Use of social networking for branding, recruiting, and collaboration grew dramatically. Organizations with these technologies had double the sales growth of those without.
  • Service-oriented architecture (SOA) middleware. Currently the domain of early adopters, this technology should be on everyone’s planning horizon.
  • Vendor solutions. PeopleSoft adoption continues to lead in most categories of applications tracked, with Kronos, Taleo/Vurv, and Cognos/IBM leading in their respective application areas.

We see that continued adoption of HR technologies brings value to organizations. The survey results help organizations benchmark their use of HR technologies, prioritize which applications to implement, and develop a business case.

About CedarCrestone

CedarCrestone delivers real client success by providing consulting, technology, and managed services for the deployment, management, and optimization of ERP solutions.

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